Newson’s Bike & Skate Exchange Ltd. is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Returns and Refunds:
In Store Accessory purchases can be returned within 14-days if the product and packaging are in original condition with purchase receipt.
Newson’s Bike & Skate Exchange Ltd. has a 14-day satisfaction guarantee for Bicycle purchases. Bicycles are non-refundable, however, within the 14-day period, Newson’s Bike & Skate Exchange Ltd. will exchange for an equal or greater value replacement. Exchanged bicycles will be assessed for wear and tear before the exchange is completed, additional charges may be incurred for dirt, rips, tears, drive-train wear , etc., or if the bicycle requires cleaning or replacement parts to be made new.
All refunds are done in the same method with which items were purchased. Gift cards are non-refundable.